"Take the emotion out of it! This isn’t personal; it is business.”

That was the response received early in my colleague's career from her boss when sharing a tough client situation. She reached out to him for guidance to talk through an issue, but he quickly diminished her need.

She felt completely dismissed.

Estimated reading time: 4 minutes

Today, inside a fired kiln, businesses and leaders sit scorched by the heat of the current crisis. Will they survive the heat?

A kiln’s heat reaches temperatures upward of 2,500 degrees Fahrenheit to refine the clay and make it permanent. Crisis is a refiner’s fire, and the pandemic is applying pressure to business leaders in ways never before experienced. The rules of engagement have changed—the unexpected threat awakens us to our greatness (if we accept the invitation that can feel much more like a shove right now!)

During the pandemic, employees started working from home due to the quarantines, many for the first time in their careers. Working comfortably from home was appealing, and virtual sessions became more popular. This trend has continued today and has required many companies to rethink their workforce and how they do business.

Although doing virtual work from home sounds very attractive, it also comes with challenges for employees, entrepreneurs, and companies alike. Some people find they lack internal motivation and don't know how to function effectively with their newfound freedom. Others [...]

To communicate, or to commune using its Greek root, is at the core of all relationships, teams, and communities. Without communication, there is no bridge from each person's private universe to another person.

However, finding our way through the mazes created by our unique experiences, thoughts, emotions, biases (over one hundred!), assumptions, and beliefs is a feat in and of itself. Every day, life presents us with a daily puzzle: to understand and connect with ourselves, and then to others.

Estimated reading time: 5 minutes

Emotional intelligence (EQ)  is vital in today’s workplace. And to be an effective leader, EQ is a critical skill set to have. By recognizing and addressing your employees’ emotional needs, as well as your own, you can increase trust, morale, and productivity. Let’s explore leadership qualities and techniques for developing emotional intelligence by looking at a few real-world examples.Estimated reading time: 4 minutes

Every company needs managers to make sure that the work gets done and employees stay on track. Every manager needs specific skills to be successful. However, many people who excel at their job get promoted to management without proper training. Managing people is vastly different from managing a process or project, and studies find that companies pick or hire the wrong people for managers 82% of the time! Now that’s a ton of wasted time, lost revenue, retraining costs, and frustration.

Estimated reading time: 4 minutes

Is a thriving team one that is profitable and productive? Or is it one where everyone is friends? Ask 100 people, and you might get 100 different answers.

The popular show “The Office” exemplifies this discrepancy well. Michael Scott, manager of the Scranton branch of fictional Dunder Mifflin, figured that as long as his team was laughing, they were thriving. But what determines whether or not a team is thriving?Estimated reading time: 6 minutes

When the Great Recession hit, an acquaintance was working for a large company that, like many companies, laid off employees to remain profitable. However, an unusual thing happened in his particular department—instead of clinging to their jobs, employees jumped ship (and had been for years)!

These employees surrendered good pay and great benefits rather than stick around under a micromanager. He was impossible to please, didn’t provide adequate direction for projects, and criticized all ideas before turning around and presenting employees’ ideas as his own. Ultimately, his department was [...]

No business operates in a vacuum. It requires the input, support, and services of other parties, including customers, vendors, and, of course, employees. Consider for a moment, the person with whom you have the best working relationship. It may be a colleague you’ve dubbed your “partner” or “work spouse.” Alternatively, it may be a reliable vendor that you always turn to. When you work together, you get into a flow and a rhythm where strengths are enhanced and differences respected.

However, what about relationships where this type of connection and trust is lacking? What does it cost you in [...]

When a business needs a culture overhaul, you know it. Profits and employee retention fall, while client complaints climb—there’s a constant sense of dissatisfaction and conflict. On the flip side, when a company’s culture is built with intention, consistency, and dedication, the company’s reputation is enhanced, and the benefits are bountiful.

Consider, for a moment, the example of Southwest Airlines where culture has been a top priority from early on. Sure, they have competitive rates, but more than that, their leaders have sought to value their employees. Employees in turn work to ensure a [...]