Often, I am in Billings conducting leadership and emotional intelligence trainings. And one popular restaurant I greatly enjoy is NaRa Sushi. You either love sushi or you don’t. I happen to love it, even though I was born and raised in the Midwest. Go figure.

At one particular dinner with friends, I rounded off a flawless day with a delicious dinner at NaRa. It was so much fun watching Dae Shin, the Korean chef, make sushi rolls. But what filled me more were the lessons of success that were so evident and are crucial to business!Estimated reading time: 3 minutes

Empathy is a popular trend, but is it worth investing in as a company training?

I’ve worked with companies for twenty-five years teaching emotional intelligence, and empathy is the number one missing EQ skill. Its lack is detrimental to customer service results and without it, damages a company culture.

Empathy stands head over heels over any other training because of its transformative abilities. Not only does it enhance a business culture, but empathy cultivates remarkable unity in teams and makes supporting a company’s customer base effortless.

Estimated reading: 7 minutes

Congrats if you’re seeking to be an empathetic leader. Let’s be clear, though: it doesn’t mean you’re soft or that you sit around all day hearing about employees' problems and empathizing with every complaint.

Being an empathetic leader changes from moment to moment depending on the situation, people involved, and what is in the best interest of the relationship, team, and company. To be an empathetic leader means being attuned to yourself and others and in sync with what is needed most.

Estimated reading time: 4 minutes 

In today’s fast-paced business world, leaders who can quickly adapt to change and bounce back from setbacks are more valuable than ever. But what allows good leaders to be flexible and welcome change without showing signs of resistance?

The answer lies in developing emotional intelligence and building resiliency muscles.

Estimated reading time: 4.5 minutes

Many people don’t recognize that a lack of leadership is like absentee parenting. Employees have little guidance so they often feel lost. Many times, the disconnect and absence of leadership create high turnover and loss of talent. Employee engagement and high performance are the direct benefits of emotionally intelligent leaders who stay connected with the pulse of a company through regular contact with their employees.

So if you think a lack of presence is acceptable, think again. Every leader needs key EQ skills to lead successfully.Estimated reading time: 3 minutes

In healthcare, a nurse's technical skills are vital, but there's another critical tool that can make or break patient outcomes—emotional intelligence.

At the frontline of patient care, nurses navigate a complex landscape of human emotions. I specialize in emotional intelligence and even I was surprised by the enormous amount of growing research backing EQ benefits and advantages.

Estimated reading time: 8 minutes

In today's competitive market, companies must stand out to be successful. And leaders need to lead effectively to aspire purpose, right action, and retain their talent. With the dramatic rise of virtual meetings and digital interactions, the importance of personal connections is often overlooked—even forgotten.

However, one kind of communication that plays a crucial role in our interactions in the workplace is nonverbal communication. It's a silent language packed with valuable intel. Every great leader has fine-tuned their communication style with empathy and mastered nonverbal cues!

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Managing a team is challenging—and rewarding! In my many years of experience working with companies, I've found the biggest missing component in building effective teams is emotional intelligence in both the leaders and team members. Nothing can substitute for emotional intelligence when it comes to leading and managing a team.

In today’s workplace, most employers value emotional intelligence (EQ) over intelligence for good reason. Emotional intelligence plays a pivotal role in success. Find out how to use essential and foundational EQ skills to empower your teams.

Estimated reading: 4 minutes

Imagine wanting—even excited—to go to work every day? Picture a work environment where every voice matters, challenges are met with supportive understanding, teams are effective, and successes are celebrated. Seem too good to be true?

This vision isn't just a dream—it's what happens when companies choose to support empathetic leadership.

Estimated reading time: 4.5 minutes 

By now, everyone has had a taste of Artificial Intelligence (AI). Let's face it—there's no stopping technology and AI from reshaping our lives and the work landscape. Yet, the significance of emotional intelligence (EQ) and people skills is becoming more relevant than ever. There are certain things machines simply cannot duplicate.

People skills (often referred to as "soft skills") are no longer nice-to-have attributes. They are essential for professional success in the years to come. Company leaders are insisting on them in new hires at an unprecedented rate!

Estimated reading: 7 minutes