If you’re in customer service, you’re familiar with customers waiting on hold, agents swamped with calls, and navigating challenging customer emotions. Unfortunately, those calls can end in apparent dissatisfaction. See how empathy can transform your customer service!

Estimated reading: 7 minutes

Leadership styles play a pivotal role in shaping a company’s success and dramatically impact the work culture.

One commonly used style is autocratic leadership, easily recognized by a leader who makes unilateral decisions without seeking input from others. While this approach can be necessary in some situations, in our modern business, the Millennials—the largest generation in today's workplace—are challenging this traditional leadership style. Therefore, it's essential to recognize both its pros and cons and how to apply it sparingly and effectively.

Estimated reading: 9 minutes

In today's interconnected world, the need for emotional intelligence in the workplace is undeniable. Burnout, blow-ups, interpersonal conflicts, annoying employee habits, and micromanaging bosses... sound familiar? 

It's clear that being emotionally intelligent IS critical in the workplace to navigate these challenges. And since we spend one-third of our time at work, don't you think it's time to make it enjoyable, not just tolerable?

Estimated reading: a long read but totally worth it! Learn to 🏄 your emotions! 😆

Leadership without empathy and emotional intelligence is like an empty milk carton for a hungry teenager—disappointing and deflating.

Today's leaders and businesses cannot succeed any longer without creating a culture where employees and teams can assert their best work and thrive in the workplace. Are you creating a business culture that people want to work at—and stay!?

Estimated reading: 7 minutes

Inclusivity and diversity have become vital to companies wishing to build a safe and cohesive workplace. Additionally, it is also helpful for contemporary marketing strategies. Not only does it showcase a desire to grow from an ethical and community-driven perspective, but it also helps develop the credibility of your brand as a whole. Each company has an opportunity to seize these and other added benefits to business growth. 

Estimated reading time: 4 minutes

Creating a thriving workplace culture that values diversity, encourages inclusion, and promotes professionalism can be challenging, but it IS possible. With the right tools and strategies, you can create a work environment where employees are highly motivated and productive without dealing with workplace drama or negative employee behavior. Knowing the difference between unproductive venting and complaining versus resolving issues through proactive problem-solving is essential for creating a healthy workplace culture.

What is your leadership style? Are you leading or seeking to control? How would you describe your leadership style? And are you aware of your impact on employees as a leader?

In today’s business climate, business owners and leaders alike are perplexed by and grappling with the challenge of keeping employees. They struggle with employee turnover, high hiring costs, employee drama, unresolved conflicts, and the growing complexity of the virtual workplace with employees working from home but unproductive. (And no, spying on employees is not the answer!)

A couple of years ago, I lectured to a group of business owners on employee engagement. A gentleman gave lavish praise for one employee in particular. In the same breath, he also lamented how difficult it would be to find a replacement to fill her shoes.

The business owner had many reasons for his fondness: "She stayed late whenever asked to get projects done and with amazing accuracy." "She always volunteered to go the extra mile!" "She was super productive!" "She was the first to come to work and the last to leave." "And the best part, she was very popular in the office because she went [...]

Today more than ever, a surplus of talented people exists in virtually every industry around the globe. There is an increase in the average level of education with larger numbers of qualified candidates available for job openings and an increasingly global economy and international presence for many industries. These factors mean you will likely compete against candidates worldwide for positions you apply for. These realities are especially prevalent in many branches of healthcare.

Estimated reading: 5 minutes