When we think about professional success, it’s easy to focus on hard skills, such as degrees earned, certifications achieved, and technical expertise mastered. While those accomplishments are vital, they’re only part of the story.

The magic happens in the spaces in between.

Estimated reading time: 5 minutes

Why do small and big businesses fail? And what makes a successful business and leader? How do you know if you're headed in the right direction as a business owner?

There are many troubling statistics on the failure rate of start-ups and  businesses. Learn from others' mistakes, beat the statistics, and learn how to thrive!

Estimated reading time: 5 minutes

Again and again, throughout the history of effective leaders, a consistent sentiment has echoed: to be an authentic leader is not to lead the most people, wield the most power, or even achieve the most outcomes. To be an authentic leader lies deeper than those surface measures, in character and emotional intelligence. We'll give you the key ingredients; the rest is up to you!

Estimated reading time: 4 minutes

In my emotional intelligence training and coaching, I've had the opportunity to work with scores of mompreneurs, CEOs and business owners across the globe.

Guess what a common challenge is for many?

Yep, OVERWHELM.

Estimated reading time: 3 minutes

Often, I am in Billings conducting leadership and emotional intelligence trainings. And one popular restaurant I greatly enjoy is NaRa Sushi. You either love sushi or you don’t. I happen to love it, even though I was born and raised in the Midwest. Go figure.

At one particular dinner with friends, I rounded off a flawless day with a delicious dinner at NaRa. It was so much fun watching Dae Shin, the Korean chef, make sushi rolls. But what filled me more were the lessons of success that were so evident and are crucial to business!Estimated reading time: 3 minutes

Most people don’t associate profit and employee performance with soft skills like empathy. We’re trained to push and challenge ourselves—so who needs understanding? Research says otherwise!

Empathy plays a crucial role in boosting employee engagement and, in turn, influencing key business outcomes like profitability and retention. This powerful tool isn't just a fleeting trend but a multifaceted practice that requires ongoing commitment and understanding.

Estimated reading time: 3 minutes

Employees’ well-being isn’t just nice; it’s the foundation of all successful companies. How great is it to receive validation for work well done? When employees feel their efforts are noticed, employee morale increases and a supportive culture is cemented.

How can you ensure that recognition is part of your workplace culture?

Estimated reading: 4 minutes

Empathy is a popular trend, but is it worth investing in as a company training?

I’ve worked with companies for twenty-five years teaching emotional intelligence, and empathy is the number one missing EQ skill. Its lack is detrimental to customer service results and without it, damages a company culture.

Empathy stands head over heels over any other training because of its transformative abilities. Not only does it enhance a business culture, but empathy cultivates remarkable unity in teams and makes supporting a company’s customer base effortless.

Estimated reading: 7 minutes

Congrats if you’re seeking to be an empathetic leader. Let’s be clear, though: it doesn’t mean you’re soft or that you sit around all day hearing about employees' problems and empathizing with every complaint.

Being an empathetic leader changes from moment to moment depending on the situation, people involved, and what is in the best interest of the relationship, team, and company. To be an empathetic leader means being attuned to yourself and others and in sync with what is needed most.

Estimated reading time: 4 minutes