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5 Ways to Show Empathy in Customer Service

Empathy is a popular trend, but is it worth investing in as a company training?

I’ve worked with companies for twenty-five years teaching emotional intelligence, and empathy is the number one missing EQ skill. Its lack is detrimental to customer service results and without it, damages a company culture.

Empathy stands head over heels over any other training because of its transformative abilities. Not only does it enhance a business culture, but empathy cultivates remarkable unity in teams and makes supporting a company’s customer base effortless.

Estimated reading: 7 minutes

Posted in Business and Leadership

5 Great Reasons to Use Positive Intentions in Your Everyday Life

Why set positive intentions?

When I first discovered the power of setting positive intentions years ago, it felt like I had unlocked a secret door to personal mastery. I was struggling; my childhood trauma created a dark cloud that followed me everywhere. It felt like I had my own personal Yogi Bear dousing my inner fire into depression.

Estimated reading time: 4 minutes

Posted in Brain Fitness, Mindfulness and Perspective, Emotional Intelligence

How to Be Kind and Cultivate Kindness Through Emotional Intelligence

Kindness is simple yet impactful. It doesn't require much effort but can have a profound impact on our lives. However, many of us have been raised to believe that being kind means saying "yes" to others, even at the expense of our own needs. The common saying, "It is more blessed to give than receive," reinforces this idea.

But what is true kindness? Generally, we don't distinguish between genuine kindness and people-pleasing. Yet, there is a significant difference.

Estimated reading: 5 minutes

Posted in Emotional Intelligence & Fitness

Why These Relationship Skills Are Vital to Love and Healthy Relationships

After decades of a happy marriage (learning the hard knocks way) and coaching couples for almost as long, I’ve learned that every couple needs a few indispensable relationship skills. If you master them, they set the foundation for a healthy and happy relationship. Drop one of these skills, and all the rest will be affected.

Estimated reading time: 4 minutes

Posted in Love, Marriage, and Relationships

What Are the Top 5 Qualities of an Empathetic Leader?

Congrats if you’re seeking to be an empathetic leader. Let’s be clear, though: it doesn’t mean you’re soft or that you sit around all day hearing about employees' problems and empathizing with every complaint.

Being an empathetic leader changes from moment to moment depending on the situation, people involved, and what is in the best interest of the relationship, team, and company. To be an empathetic leader means being attuned to yourself and others and in sync with what is needed most.

Estimated reading time: 4 minutes 

Posted in Business and Leadership

Stop that Racing Mind Overthinking at Night, and Get Restful Sleep

Many years ago, I couldn’t sleep at night because of a runaway mind. Whether I was revolving thoughts, anxious about forgotten tasks left undone at work or just excited about creating something new—my mind was the Energizer Bunny on steroids!

Do you want to know what solved it for me?

Estimated reading: 7 minutes

Posted in Brain Fitness, Mindfulness and Perspective, Emotional Intelligence & Fitness

How to Stop Feeding Your Anxiety with Avoidance

We can all agree that anxiety is not a pleasant experience. Your anxiety might present as a constant internal dialogue of catastrophic thinking, imagining worst-case scenarios, or thinking through all the possible ways something could go wrong.

Or you might predominantly experience uncomfortable body sensations like nausea, muscle tension, or an elevated heart rate when you’re feeling anxious.

Estimated reading time: 4 minutes

Posted in Emotional Intelligence & Fitness

Heal Your Emotional Blocks for Better Health and Greater Inner Peace

Do you ever feel like no matter how hard you try to feel and access your emotions, you just feel numb? Do you feel stuck, overwhelmed, or disconnected? Are past hurts or unresolved issues holding you back from living your best life?

I was once there. Anxiety and emotional blocks held my well-being hostage for years!

Estimated reading time: 5 minutes

Posted in Emotional Intelligence & Fitness

Mastering the Ayurvedic Lifestyle: Secrets Even the Experts Miss

In Montana, we’re enjoying an unprecedented autumn with warm temperatures as high as eighty degrees. Our vegetable garden and planted pots are still going strong! Yet, we love the cool evenings as winter approaches.

Staying in tune with nature has always been important to me. And one of the ways I do this is by following Ayurvedic Principles.

Estimated reading time: 4 minutes

Posted in Habits for Health

Finally Achieve Inner Peace with Emotional Intelligence Habits

Most people don't really believe it's possible to find true inner peace, do they?

With anxiety and depression at all-time highs, disbelief is more likely. A common mistake that makes the goal even less likely is viewing inner peace as an arrival point. Why?—because to achieve peace, we must be fully present with self-acceptance and mindfulness.

But we're productivity junkies, aren't we? Everyone loves to check things off their endless to-do lists to get that dopamine boost. Inner peace just doesn't fit into the get-it-done-and-move-on-to-the-next-thing mode.

Estimated reading time: 4 minutes

Posted in Emotional Intelligence

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