Apologies are essential in our relationships. No matter how they are given, whether through an apology letter or in person, apologies recognize that hurt has happened due to the actions of another. Without that recognition, bitterness and resentment can build.

When given freely and sincerely, apologies hold the power to be precious. They say, “I have screwed up and have hurt you.” Are we able to mend and move forward in our relationship in spite of the screw-up? Will the experience result in greater distance or more closeness and understanding?

Emotional literacy and emotional intelligence both start by being able to say no. “No” is one of the shortest and simplest of words in almost any language, yet many people, especially people pleasers, have difficulty saying it.

Often, parents come to me because their child has been using that little, powerful word too much. Why do we train it out of them? By the time we’re adults, many of us have learned that it’s easier to go along with others. We seek to please, to be liked, to avoid hurting someone’s feelings, or to prevent conflict. So we say yes when we mean no. Or we say yes but drag [...]

How would your life be different if you could have regular support, deep connection, and inspiration that you could count on?

Life without love and friendship is empty. Work without support, collaboration, and a shared vision makes for a lonely path. As human beings, we are wired for relationship, and connecting is crucial. Families, businesses, and communities disintegrate without genuine connection. Happier living requires a connection with oneself and each other!

Estimated reading time: 4 minutes

You’d be forgiven for mistaking sympathy and empathy for synonyms. Much of pop culture and even many dictionaries confuse the two. On a basic level, they are similar. But in a very meaningful, practical way—empathy and sympathy are two separate practices and distinct emotional responses. We'll identify the difference between empathy and sympathy by exploring their roots and meanings.

Estimated reading time: 5 minutes

Blaming is a common reaction. The blame game used to be one of my primary arsenals. Years ago, whenever I felt overwhelmed, I blamed the dog, my kids, or even the chair in the way when stubbing my toe. Anything in earshot received a rant of blame. "Look what you made me do!"

Hmm. Does anyone or anything really make us do anything?

Estimated reading time: 5 minutes

Habits control our lives whether we recognize it or not. If you’ve ever tried to overcome a bad habit, you’ll relate to the power of habits.

From the moment you get up in the morning, your activities are on cruise control: brushing your teeth, showering, eating breakfast, exercising (or not), checking Facebook or your email inbox, rituals once you’re at work, etc. Whatever you repeat enough and do routinely, the brain will create a habit. Why? Because the brain is a superhighway of efficiency.

Estimated reading: 4 minutes

When I was young, my brother stuffed a mouthful of firework poppers into his mouth and chewed them. Impulsive, indeed. His scorched tongue and singed gums were a reminder of his impulsive behavior for weeks.

Do you ever say or do something impulsive that hurts a relationship, and you regret later?

Estimated reading time: 4 minutes

The term emotional intelligence (or EQ, Emotional Quotient) is thrown loosely around like confetti at a holiday parade. Yet, very few people understand why it's so critical. With emotional intelligence in big demand at the workplace, our expectations are even higher for business owners, managers, and leaders.

What many do not realize is that emotional intelligence develops in childhood (or not). The good news is that, unlike IQ, that doesn't change, EQ can be learned, but it requires knowledge, skills, and lots of practice.Estimate reading time: 4 minutes