Emotional intelligence (EQ)  is vital in today’s workplace. And to be an effective leader, EQ is a critical skill set to have. By recognizing and addressing your employees’ emotional needs, as well as your own, you can increase trust, morale, and productivity. Let’s explore leadership qualities and techniques for developing emotional intelligence by looking at a few real-world examples.Estimated reading time: 4 minutes

Every company needs managers to make sure that the work gets done and employees stay on track. Every manager needs specific skills to be successful. However, many people who excel at their job get promoted to management without proper training. Managing people is vastly different from managing a process or project, and studies find that companies pick or hire the wrong people for managers 82% of the time! Now that’s a ton of wasted time, lost revenue, retraining costs, and frustration.

Estimated reading time: 4 minutes

Is a thriving team one that is profitable and productive? Or is it one where everyone is friends? Ask 100 people, and you might get 100 different answers.

The popular show “The Office” exemplifies this discrepancy well. Michael Scott, manager of the Scranton branch of fictional Dunder Mifflin, figured that as long as his team was laughing, they were thriving. But what determines whether or not a team is thriving?Estimated reading time: 6 minutes

When the Great Recession hit, an acquaintance was working for a large company that, like many companies, laid off employees to remain profitable. However, an unusual thing happened in his particular department—instead of clinging to their jobs, employees jumped ship (and had been for years)!

These employees surrendered good pay and great benefits rather than stick around under a micromanager. He was impossible to please, didn’t provide adequate direction for projects, and criticized all ideas before turning around and presenting employees’ ideas as his own. Ultimately, his department was [...]

No business operates in a vacuum. It requires the input, support, and services of other parties, including customers, vendors, and, of course, employees. Consider for a moment, the person with whom you have the best working relationship. It may be a colleague you’ve dubbed your “partner” or “work spouse.” Alternatively, it may be a reliable vendor that you always turn to. When you work together, you get into a flow and a rhythm where strengths are enhanced and differences respected.

However, what about relationships where this type of connection and trust is lacking? What does it cost you in [...]

When a business needs a culture overhaul, you know it. Profits and employee retention fall, while client complaints climb—there’s a constant sense of dissatisfaction and conflict. On the flip side, when a company’s culture is built with intention, consistency, and dedication, the company’s reputation is enhanced, and the benefits are bountiful.

Consider, for a moment, the example of Southwest Airlines where culture has been a top priority from early on. Sure, they have competitive rates, but more than that, their leaders have sought to value their employees. Employees in turn work to ensure a [...]

Do you find yourself having to repeat a little too often in the workplace, “Remember, we discussed that in our meeting on Monday”? Or someone’s memory of an interaction is totally different from yours. If so, poor communication could be the culprit.

Effective communication is a two-way street, not a cul-de-sac. It’s about connecting. Talking with someone is different from talking at someone or quick instructions as you fly out the door for a meeting. Many people, especially executives, feel they communicate clearly but then get frustrated by having to repeat themselves or not achieving the [...]

If you study characters and glean lessons from TV series like me, you might have extracted some important leadership lessons from HBO’s Game of Thrones. Emotional intelligence requires more than retaliation, but sometimes we learn from what not to do and the consequences of impulsive decisions, too.

So, what can we learn about leadership from this series? There are some vital lessons about what it means to be a leader and the importance of emotional intelligence.

Estimated reading time: 3 minutes

One of the greatest business challenges is knowing when NOT to follow an idea. A mistake many business owners make—even large companies—is trying to do too much at once or having unrealistic expectations of how long projects take or how much they cost.

When was the last time, as a business owner or executive, you could complete an initiative without its share of challenges? And how many projects are over budget or never get finished?

Estimated reading time: 3 minutes

Whether you consider yourself an entrepreneur or mompreneur, a business owner, or a CEO, there are few things more valuable in business than emotional intelligence.

What might come to mind are emotions and empathy but what many people often don't realize is that emotional intelligence (or EQ) includes scores of competencies: problem-solving, conflict resolution, forecast thinking, resiliency, visionary leadership, prioritizing, and the ability to respond instead of reacting, to name only a few. Find out why emotional intelligence is important.

Estimated reading time: 5 minutes