• There are no suggestions because the search field is empty.
Jennifer A. Williams / Heartmanity for Business

Jennifer A. Williams / Heartmanity for Business

Jennifer, the Heartmanity founder, is an Executive Coach and Relationship Strategist. Her decades of expertise in training leaders and teams give her amazing insights. Jennifer's primary focuses are authentic leadership, effective communication, and emotional intelligence in the workplace. Jennifer teaches a holistic approach, specializing in transforming unproductive behaviors into emotionally intelligent actions, which creates thriving work relationships and catapults a company to success.

Recent Posts:

Why EQ and People Skills Will Determine Your Success in 2024 and Beyond

February 21, 2024

By now, everyone has had a taste of Artificial Intelligence (AI). Let's face it—there's no stopping technology and AI from reshaping our lives and the work landscape. Yet, the significance of emotional intelligence (EQ) and people skills is becoming more relevant than ever. There are certain things machines simply cannot duplicate.

People skills (often referred to as "soft skills") are no longer nice-to-have attributes. They are essential for professional success in 2024. Company leaders are insisting on them in new hires at an unprecedented rate!

Estimated reading: 7 minutes

Posted in Business and Leadership

How Authentic Leadership Drives Diversity and Inclusion in the Workplace

January 13, 2024

Diversity. Inclusion. We hear a lot about these concepts but what do they really mean? And how can company leader and managers do their part to create workplaces of acceptance, cohesiveness, and connection?

The meaning and practice of diversity and inclusion in the workplace have significantly evolved. They have progressed beyond just hiring people of different ethnicities, genders, religions, and backgrounds. It's no longer about just being compliant!

And diversity and inclusion have emerged as more than just ideals—they are pillars for success. A new leadership style is required to [...]

Posted in Business and Leadership

Create Success and Happier Customers with Empathy Statements in Customer Service

November 06, 2023

If you’re in customer service, you’re familiar with customers waiting on hold, agents swamped with calls, and navigating challenging customer emotions. Unfortunately, those calls can end in apparent dissatisfaction. See how empathy can transform your customer service!

Estimated reading: 7 minutes

Posted in Business and Leadership

What Is Autocratic Leadership? Pros, Cons, and Right Use

August 29, 2023

Leadership styles play a pivotal role in shaping a company’s success and dramatically impact the work culture.

One commonly used style is autocratic leadership, easily recognized by a leader who makes unilateral decisions without seeking input from others. While this approach can be necessary in some situations, in our modern business, the Millennials—the largest generation in today's workplace—are challenging this traditional leadership style. Therefore, it's essential to recognize both its pros and cons and how to apply it sparingly and effectively.

Estimated reading: 9 minutes

Posted in Business and Leadership

27 Best Ways to Raise Emotional Intelligence in the Workplace in 2024

August 14, 2023

In today's interconnected world, the need for emotional intelligence in the workplace is undeniable. Burnout, blow-ups, interpersonal conflicts, annoying employee habits, and micromanaging bosses... sound familiar? 

It's clear that being emotionally intelligent IS critical in the workplace to navigate these challenges. And since we spend one-third of our time at work, don't you think it's time to make it enjoyable, not just tolerable?

Estimated reading: a long read but totally worth it! Learn to 🏄 your emotions! 😆

Posted in Business and Leadership

Lead with Empathy and Emotional Intelligence to Boost Effective Communication

July 25, 2023

Leadership without empathy and emotional intelligence is like an empty milk carton for a hungry teenager—disappointing and deflating.

Today's leaders and businesses cannot succeed any longer without creating a culture where employees and teams can assert their best work and thrive in the workplace. Are you creating a business culture that people want to work at—and stay!?

Estimated reading: 7 minutes

Posted in Business and Leadership

Stop the Workplace Drama! Know the Difference: Venting vs. Resolving?

June 13, 2023

Creating a thriving workplace culture that values diversity, encourages inclusion, and promotes professionalism can be challenging, but it IS possible. With the right tools and strategies, you can create a work environment where employees are highly motivated and productive without dealing with workplace drama or negative employee behavior. Knowing the difference between unproductive venting and complaining versus resolving issues through proactive problem-solving is essential for creating a healthy workplace culture.

Estimated reading time: 7 minutes

Posted in Business and Leadership

Autocratic Leadership Style: Its Disadvantages and Why to Lead Authentically

March 02, 2023

What is your leadership style? Are you leading or seeking to control? How would you describe your leadership style? And are you aware of your impact on employees as a leader?

Posted in Business and Leadership

6 Simple and Effective Ways Leaders Can Communicate More Authentically

January 10, 2023

In today’s business climate, business owners and leaders alike are perplexed by and grappling with the challenge of keeping employees. They struggle with employee turnover, high hiring costs, employee drama, unresolved conflicts, and the growing complexity of the virtual workplace with employees working from home but unproductive. (And no, spying on employees is not the answer!)

Estimated reading time: 5 minutes

Posted in Business and Leadership, Communication & Interpersonal Skills

Do People Pleasers Make the Best Employees?

December 13, 2022

A couple of years ago, I lectured to a group of business owners on employee engagement. A gentleman gave lavish praise for one employee in particular. In the same breath, he also lamented how difficult it would be to find a replacement to fill her shoes.

The business owner had many reasons for his fondness: "She stayed late whenever asked to get projects done and with amazing accuracy." "She always volunteered to go the extra mile!" "She was super productive!" "She was the first to come to work and the last to leave." "And the best part, she was very popular in the office because she went [...]

Posted in Business and Leadership

Free Newsletter!