Did you know that our emotions play an important role in the decisions we make in the workplace? From deciding how we approach tasks to how we respond to comments co-workers and bosses make, everyone taps into their emotional intelligence, which is also called EQ (emotional quotient).
A lack of this intelligence can sometimes lead to rash and rushed decisions, especially when we are feeling overwhelmed and stressed. At other times, EQ can allow us to make rational decisions using our emotions, like empathizing with a customer’s perspective.
Here are a few different scenarios where underutilizing our EQs can hurt our decision-making processes and how we can exercise our emotional intelligence to avoid falling into workplace burnout.You are not empathetic toward your co-workers.
When we are feeling burned out, we tend to not care about what types of problems and situations our co-workers are experiencing both at work and at home. They could have a sick child, have just lost a loved one, or be having challenges struggling to balance their career with their family life.
Not showing empathy can lead your co-workers to believe you do not care. This could cause them to feel a sense of resentment or even anger toward you. The best way to exercise this emotion is by putting yourself in the place of your co-worker. Even if you do not entirely understand what they are dealing with, you will at least be able to show them you are emotionally responsive.
Going a step further, learn the crucial skill of empathy. Empathy builds connection and understanding.
Not being able to keep your emotions under control.
It's easy to let our emotions get the better of us when we are feeling burnout. We might make snap judgments, be moody, make derogatory comments, or blow up at co-workers or even our boss.
A good way to exercise our EQ in this situation is to learn how to express feelings in a productive and constructive manner. For instance, your boss informs you the spreadsheet you just submitted is not what they wanted and to redo it. A burnout response would be to snap at your boss or walk off the job because you are so fed up. A productive and constructive response would be to ask your boss what exactly was wrong and what information they require.You avoid conflict just to be left alone.
This type of burnout response can cause all sorts of problems and affect our emotional responses. You may not agree with a co-worker or your boss, yet, rather than confront them with your concerns, you simply go along with whatever they want.
It is much better to step back for a moment and allow yourself to take a look at the bigger picture. If your avoidance will result in your having to take on more work, working longer hours, and missing time with your children, then you need to disagree. It is perfectly acceptable to disagree, so long as you work with the other person on reaching a solution that is mutually beneficial.
As evidenced, emotional responses in the workplace are not something you can avoid. Learning how to address them, even when we feel burned out, requires learning how to exercise our Emotional Quotient.
For guidance on learning how to boost your emotional intelligence and find inner peace, please feel free to try Heartmanity’s free webinar or contact us at (406) 577-2100 for further details.