Most people don’t associate profit and employee performance with soft skills like empathy. We’re trained to push and challenge ourselves—so who needs understanding? Research says otherwise!

Empathy plays a crucial role in boosting employee engagement and, in turn, influencing key business outcomes like profitability and retention. This powerful tool isn't just a fleeting trend but a multifaceted practice that requires ongoing commitment and understanding.

Estimated reading time: 3 minutes

Often, I am in Billings conducting leadership and emotional intelligence trainings. And one popular restaurant I greatly enjoy is NaRa Sushi. You either love sushi or you don’t. I happen to love it, even though I was born and raised in the Midwest. Go figure.

At one particular dinner with friends, I rounded off a flawless day with a delicious dinner at NaRa. It was so much fun watching Dae Shin, the Korean chef, make sushi rolls. But what filled me more were the lessons of success that were so evident and are crucial to business!Estimated reading time: 3 minutes

Empathy is a popular trend, but is it worth investing in as a company training?

I’ve worked with companies for twenty-five years teaching emotional intelligence, and empathy is the number one missing EQ skill. Its lack is detrimental to customer service results and without it, damages a company culture.

Empathy stands head over heels over any other training because of its transformative abilities. Not only does it enhance a business culture, but empathy cultivates remarkable unity in teams and makes supporting a company’s customer base effortless.

Estimated reading: 7 minutes

Congrats if you’re seeking to be an empathetic leader. Let’s be clear, though: it doesn’t mean you’re soft or that you sit around all day hearing about employees' problems and empathizing with every complaint.

Being an empathetic leader changes from moment to moment depending on the situation, people involved, and what is in the best interest of the relationship, team, and company. To be an empathetic leader means being attuned to yourself and others and in sync with what is needed most.

Estimated reading time: 4 minutes 

In today’s fast-paced business world, leaders who can quickly adapt to change and bounce back from setbacks are more valuable than ever. But what allows good leaders to be flexible and welcome change without showing signs of resistance?

The answer lies in developing emotional intelligence and building resiliency muscles.

Estimated reading time: 4.5 minutes

Procrastination is a common struggle that affects scores of people. It hinders productivity, effectiveness, and even personal growth. It kept me stuck for years; I only beat procrastination at its own game after discovering why I procrastinated.

Understanding the different types of procrastination helps to develop strategies to overcome it. Here are real-life examples and practical solutions to empower you to eliminate procrastination more effectively.

Estimated reading time: 4 minutes

Many people don’t recognize that a lack of leadership is like absentee parenting. Employees have little guidance so they often feel lost. Many times, the disconnect and absence of leadership create high turnover and loss of talent. Employee engagement and high performance are the direct benefits of emotionally intelligent leaders who stay connected with the pulse of a company through regular contact with their employees.

So if you think a lack of presence is acceptable, think again. Every leader needs key EQ skills to lead successfully.Estimated reading time: 3 minutes

In today's competitive market, companies must stand out to be successful. And leaders need to lead effectively to aspire purpose, right action, and retain their talent. With the dramatic rise of virtual meetings and digital interactions, the importance of personal connections is often overlooked—even forgotten.

However, one kind of communication that plays a crucial role in our interactions in the workplace is nonverbal communication. It's a silent language packed with valuable intel. Every great leader has fine-tuned their communication style with empathy and mastered nonverbal cues!

[...]

Managing a team is challenging—and rewarding! In my many years of experience working with companies, I've found the biggest missing component in building effective teams is emotional intelligence in both the leaders and team members. Nothing can substitute for emotional intelligence when it comes to leading and managing a team.

In today’s workplace, most employers value emotional intelligence (EQ) over intelligence for good reason. Emotional intelligence plays a pivotal role in success. Find out how to use essential and foundational EQ skills to empower your teams.

Estimated reading: 4 minutes

Imagine wanting—even excited—to go to work every day? Picture a work environment where every voice matters, challenges are met with supportive understanding, teams are effective, and successes are celebrated. Seem too good to be true?

This vision isn't just a dream—it's what happens when companies choose to support empathetic leadership.

Estimated reading time: 4.5 minutes