Many companies across all industries are struggling to hire quality employees and keep them. The complaints that I hear most often from company owners and leaders are relentless turnover and attrition. Employee attrition is a huge problem. Once hired, some people don’t even show up for their first day of work or quit after a few weeks.
Therefore, company hiring and training costs have surged. These challenges are compounded by poor employee attitudes, a sense of entitlement, and hires lacking the internal motivation to do the work.
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With employees quitting jobs and creating a high turnover ratio in 2021 has been termed the “Great Resignation.” The U.S. Bureau of Labor Statistics reported a 57.3 turnover rate with 4 million employees quitting their jobs in July alone. This predicament is costing businesses a lot of money.
Consider the fact that it costs about 15 percent to replace an employee. In other words, if you have 100 employees making $50k per year on average, then hiring one new employee who makes $60k will cost your company around $77k.
Sure, employee turnover isn’t necessarily a bad thing if an employee is not the right fit for your company. There are some employee turnover rates that you should aspire to have.
At the same time, employee attrition is a major issue if your company doesn’t meet its goals or achieve success with its customers. And it’s estimated that a staggering 75% of the reasons for employees quitting can be prevented. Don't let your valuable employees jump ship!
Employees are demanding more from employers these days in the way of perks, benefits, and flexibility with their schedules to allow for kids or other family responsibilities.
Voluntary turnover will most likely result from failing to invest in a more fulfilling employee experience and by not meeting the new demands for autonomy and flexibility at work. In fact, some employees are deliberately choosing to withdraw entirely from traditional forms of full-time employment. Working remotely in this gig economy has many advantages, and these career opportunities now compete with your workforce continually.
If you want your company to be able to compete for talent, especially against larger companies that can offer higher salaries or greater benefits packages, then it’s critical to create a culture that fosters employee engagement and employee appreciation.
Top performers and those with great talent play a huge role in modeling for others, but also more quickly look for new jobs elsewhere when they are dissatisfied.
The good news is that there are ways companies can lower employee attrition through authentic leadership, open communication practices, and creating an inclusive culture where employees feel valued and appreciated. Below are some ingredients needed to create a culture that attracts—and keeps—great employees.
They need to know what they are working towards right from the start! The younger generations particularly are looking to support a meaningful purpose. The more your employees buy into your vision and align behaviors with goals, the more engaged they'll be.
Hiring employees who are not qualified is a one-way ticket to employee dissatisfaction and a waste of time and resources. Turnover is costly to companies and can be prevented through hiring processes.
Discuss and find out how satisfied employees are through surveys and one-on-one meetings with employees. Pursue what specifically is appreciated or what perks are most desirable and those not valued. Then weigh the factors and upgrade as appropriate. You may even save money!
by offering them benefits they value like flexible hours, free food or drinks in the office, and other perks. Higher pay isn't always the answer; however, employees shouldn’t have to fight for salary increases either. Raise their pay when an employee shows loyalty, has excellent work habits, and is a fit for your culture!
Reach out to employees frequently and keep an open-door policy. Create a culture where every employee feels comfortable coming to you when they have questions or concerns, and address misunderstandings immediately.
Provide specific ways for employees to improve as well as encourage and affirm them for work well done. People self-correct and learn best with regular, meaningful feedback. Make the growth mindset a foundation in your company.
New employees will feel more confident and get up to speed quickly in their role at your company when they are trained adequately. Even consider cross-training or shadowing current employees in the same role. Sufficient training will save time and money in the long run, but it’s also another way of showing employees that you value them by investing in their skills and personal development.
Often, employers resist paying more in an hourly rate or salary. However, employees leaving is costly—that's why in this market, it may pay off tremendously to raise employees’ pay instead of losing them.
Also, paying close attention early on during the hiring process is critical if companies want to avoid serious financial consequences later down the road.
Related reading: "Successful Businesses Are Led by Solid Empathetic Culture."
Statistics show that people leave their jobs because they don’t feel like they belong, have support, or feel valued and respected. While employee turnover isn’t always an easy problem to fix, you can take steps. Managing turnover requires intentional focus. Mindful leadership also insists on having deliberate conversations with active measures for avoidable flight risks.
One of the best ways to lower employee attrition is with employee engagement by enhancing the culture to be open, supportive, and engaging. Certain ingredients are crucial in a company's culture today.
It is no longer negotiable for a company not to encourage differences. In this current global market, inclusivity in companies attracts a wider range of talent and better achieves high employee loyalty.
Related reading: "Employee Attrition: Why Companies Are Losing Dedicated and Talented Employees."
Creating thriving teams with engaged team members becomes an unbeatable magnet for your company's culture. By improving the employee experience, you will organically enhance engagement and the company's culture.
Below are some key ingredients.
The final way to reduce employee turnover is through effective communication.
When good communication is a priority for a company, the leadership sets up systems that streamline communication, address and solve problems quickly, and include the employees in helping solve issues.
Company leaders who don’t create a strong foundation for smooth communication waste time and resources through miscommunications, chaos, lost opportunities, unnecessary problems, and increased workplace conflict and stress. A lack of communication is often the culprit leaving a wake of negative consequences.
If done well, effective communication practices could be one of your best tools for mitigating turnover. Retain employees more readily by initiating a few of these tips.
Related reading: "Good Communication Is Vital for a Successful Business."
Authentic leadership and well-prepared managers can create an environment of inspiration and inclusivity. If employee turnover has been plaguing your business, it may be time to take a look at some of these employee engagement strategies that we’ve discussed.
If you’d like support, emotional intelligence training, and support in creating a thriving culture, cultural transformation is Heartmanity’s specialty. Contact us today at support@heartmanity.com.