In healthcare, a nurse's technical skills are vital, but there's another critical tool that can make or break patient outcomes—emotional intelligence.
At the frontline of patient care, nurses navigate a complex landscape of human emotions. I specialize in emotional intelligence and even I was surprised by the enormous amount of growing research backing EQ benefits and advantages.
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Table of Contents: Skip to what interests you!
Case Studies: Emotional Intelligence Success Stories in Nursing?
The Indispensable Role of Emotional Intelligence in Healthcare
Emotional Intelligence Components and How They Impact Nurses’ Patient Care
How to Exercise Practical EQ Skills for Greater Effectiveness
Practical Tips for Nurses to Enhance Emotional Intelligence
How Emotional Intelligence Can Empower Nurses and Help Prevent Burnout
The Future of Emotional Intelligence in Nursing?
Every day, nurses are at the nexus of critical and compassionate care, dealing with a whirlwind of emotions from anxious patients, demanding doctors, and stressed colleagues. The ability to recognize, understand, and manage emotions is paramount. Also, a lack of self-awareness and emotional intelligence can set a caregiver on a path to empathy burnout.
If you're here, you probably already know what emotional intelligence is, but just in case you want to understand better for the purpose of this article, read Heartmanity's blog, "What Is Emotional Intelligence?"Let’s look at the research and findings when nurses get emotional intelligence training.
Numerous studies have demonstrated the positive impact of emotional intelligence (EQ) in nursing practice.
A 2023 cross-sectional study found a significant relationship between emotional intelligence and nurses' work performance and engagement. Nurses with higher EQ scores demonstrated better job performance and were more engaged in their work.
Another study in intensive care units concluded that nurses with higher emotional intelligence had better coping mechanisms and were more stress-resistant and tolerant of challenging work environments.
As you might imagine, delivering sad or bad news to family members continually is one of the most painful responsibilities of being a healthcare caregiver. A 2023 study highlighted the importance of emotional intelligence in helping nurses manage the emotional burden of delivering bad news to patients and families, and lead to better communication skills.
A 2019 study by Nightingale in the Journal of Nursing Management, quoted above, examined a group of ICU nurses who underwent EQ training. The results showed a 30% decrease in patient complaints and a 25% increase in patient satisfaction scores over six months.
In a study by PubMed Central, results “suggested that emotional intelligence is a useful tool for nurse leaders and contributes decisively to the achievement of effective management in healthcare.”
In the above case, Ramirez and colleagues (2021) in the International Journal of Nursing Studies reported on a pediatric oncology unit that implementing an EQ-focused mentoring program, which showed the radical results in a decline of turnover coupled with more cohesive teams.
A meta-analysis by Johnson and Smith (2022) in Nurse Education Today reviewed 50 studies and found that nurses with higher EQ scores consistently demonstrated better patient outcomes, increased job satisfaction, and improved stress management abilities.
The above notation is from the notable success story from St. Mary's Hospital in London, by Chen et al. (2020) documented in BMC Nursing. After integrating EQ principles into their hiring and training processes, the hospital saw a 20% reduction in medication errors and a 15% improvement in pain management outcomes.
Lastly, the findings of another study pinpointed the specific behaviors for these positive reports: “nurses establish empathetic communication with patients through three main categories of: (1) having humanistic and unique behaviors with the patients; (2) providing a calm and happy environment for the patients; and (3) reducing the patients’ fear and consolation to them.” See chart below:
Credits: Babaii, A., Mohammadi, E., & Sadooghiasl, A. (2021). The Meaning of the Empathetic Nurse–Patient Communication: A Qualitative Study. Journal of Patient Experience, 8.
These case studies underscore the enormous benefits of prioritizing emotional intelligence in nursing practice and education. As you will see below, there's good reason why global demand is expected to grow by 6x in the next few years.
Deep Dive: White Paper entitled “The Case for Emotional Intelligence in Health Care.”
As you can see, emotional intelligence serves as a cornerstone in forging stronger, more effective nurse-patient relationships, influencing multiple facets of care delivery. These valuable skills are especially pertinent to head nurses overseeing teams and bearing greater responsibility.
Based on the data above and my own personal experience, below are key EQ skills that empower nurses in healthcare to do their best work while simultaneously preventing burnout.
Emotionally intelligent nurses are better able to pick up on both verbal and non-verbal cues from patients, leading to more effective communication. They can convey information compassionately and clearly, making it easier for patients to understand and follow their care plans.
Nurses with high emotional intelligence can establish trust and build stronger rapport with their patients by demonstrating empathy and understanding patients’ emotions and perspectives. This trust improves patient satisfaction and a more positive healthcare experience.
Emotionally intelligent nurses are more attuned to patients' needs and can adjust their approach based on their emotional state. This attunement allows them to provide more personalized, patient-centered care.
Nurses with high emotional intelligence can remain calm and composed in high-stress scenarios, making rational decisions and providing optimal care even in challenging situations.
Emotionally intelligent nurses can encourage better adherence to medication regimens and other healthcare directives by effectively communicating the importance of treatment plans and understanding patients' concerns.
Nurses with strong emotional intelligence skills can foster an open and supportive environment where patients feel comfortable expressing their concerns and fears.
The ability to recognize and respond appropriately to patients' emotional distress can lead to early detection of complications, and ultimately, better health outcomes. Research shows that emotionally intelligent nurses are better able to ease patient stress and anxiety, leading to higher reported patient satisfaction.
Nursing inherently involves emotional labor. Emotionally intelligent nurses are better equipped to manage their own emotions while caring for patients, leading to more consistent, high-quality care. Nurses with higher EQ are also better equipped to make rational decisions in high-stress scenarios.
By leveraging emotional intelligence, nurses can create stronger connections with their patients, improve patient satisfaction, better health outcomes, and a more positive overall healthcare experience.
Related reading: "Emotional Intelligence and Empathy in Leadership."
There are an infinite number of skills in emotional intelligence but here are several key areas that impact those in healthcare dramatically.
Related reading: "27 Best Ways to Raise Emotional Intelligence in the Workplace."
Florence Nightingale penned over a century ago, "The most important practical lesson that can be given to nurses is to teach them what to observe." These words resonate deeply in today's discussion of emotional intelligence in nursing.
While Nightingale referred primarily to physical symptoms, modern nursing demands an equally keen eye for emotional cues. Modern healthcare is increasingly tech-driven, so the human touch—guided by emotional intelligence—is irreplaceable.
Here are several critical skills that help nurses ensure high effectiveness.
Stress Management: Nurses with high EQ better implement stress-reduction techniques like mindfulness, deep breathing, or progressive muscle relaxation during their shifts.
Healthy Boundary Setting: EQ helps nurses establish healthy emotional boundaries with patients and colleagues without becoming aloof or disconnecting emotionally, preventing emotional exhaustion.
Finely-Tuned Conflict Resolution: High EQ enables nurses to handle workplace conflicts more effectively, reducing a major source of stress.It’s one thing to know about encouraging statistics and research results, and it’s a whole different thing to implement and build EQ skills. Emotional intelligence is Heartmanity’s specialty, and below are a handful of practices that will help nurses build their EQ muscles.
Empathy is a crucial skill with three primary kinds, which are used in different situations and relationships.
Well-developed emotional intelligence allows nurses to remain empathetic towards patients without becoming entangled in unhealthy ways or taking on patient’s burden or emotions.
The growing evidence supporting the role of emotional intelligence in nursing is overwhelming. It illustrates how EQ training is no longer a “nice-to-have” skill set but how it needs to be at the core of nursing certification and curriculum. Even those who have been in nursing for years can greatly benefit from EQ skills.
One ongoing challenge for nurses is empathy burnout, which provides an even greater call to action for including emotional intelligence training.
Burnout in nursing is a state of physical, emotional, and mental exhaustion that can result from prolonged exposure to high-stress situations. The demanding nature of nursing, with its long hours, high-pressure situations, and emotional toll, makes nurses particularly susceptible to burnout.
Three main components characterize this burnout or empathy burnout:
For nurses who serve as the frontline of patient care, emotional intelligence is particularly crucial. It enables them to navigate complex interpersonal situations, provide compassionate care, and maintain their well-being in a demanding environment. As healthcare becomes increasingly technologized, the human touch nurses provide, guided by emotional intelligence, becomes even more valuable.
Here are some of the studies and their findings on nursing burnout:
An extensive 2024 study in Greece found that emotional intelligence reduced quiet quitting, turnover intention, and job burnout in their nurses.
A study by Görgens-Ekermans and Brand (2012) found that higher EQ scores were associated with lower levels of emotional exhaustion and depersonalization, and higher levels of personal accomplishment.
Another study by Pérez-Fuentes et al. (2019) published in Frontiers in Psychology revealed that nurses with higher EQ showed greater engagement and job satisfaction, protective factors against burnout.
While burnout can be a significant challenge in nursing, emotional intelligence provides a powerful tool for prevention, buffering, and protection. By developing their EQ skills, nurses can enhance their resilience and improve their ability to cope with stress to maintain their passion for their crucial work in healthcare.
Prevent burnout with EQ training!
The future of nursing is poised for a paradigm shift, with emotional intelligence training at the center stage alongside technical skills.
As healthcare becomes increasingly complex and patient-centered, emotional intelligence becomes paramount. Considering the massive taxing of healthcare by the influx of baby boomers, nurses’ mastery of EQ to provide holistic, compassionate care becomes critical. Ultimately, an energized focus on EQ will elevate the nursing profession, enhancing patient care quality and job satisfaction among nurses.
As a nurse, developing your emotional intelligence is one of the most valuable investments you can make in your career. It's a skill that will serve you well in every aspect of your work, from patient interactions to team collaborations. Remember, emotional intelligence is not a fixed trait; it can be developed, practiced and improved with knowledge and conscious effort.
As we look to the future of healthcare, emotional intelligence stands out as a key factor that can humanize and improve our increasingly technology-driven medical landscape.
If you're interested in emotional intelligence training for your nurses or nursing program, reach out to Heartmanity for the EQ skills and customized coaching you need to elevate your healthcare.
And if you'd like to dig in with an online programs, we recommend this one.