Emotional intelligence (EQ) is vital in today’s workplace. And to be an effective leader, EQ is a critical skill set to have. By recognizing and addressing your employees’ emotional needs, as well as your own, you can increase trust, morale, and productivity. Let’s explore leadership qualities and techniques for developing emotional intelligence by looking at a few real-world examples.
Estimated reading time: 4 minutes
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Table of Contents:
What Leadership Qualities Make a Great Leader
Become Self-Aware: Learn EQ Skills to Turn Emotions to Fuel
EQ Techniques to Try
Kick Your Social Awareness Up a Notch!
EQ Techniques to Try
Build Resiliency into Your Leadership—Be Approachable!
EQ Techniques to Try
Leaders: Stay Encouraged!
“If your emotional abilities aren’t in hand, if you don’t have self-awareness, if you are not able to manage your distressing emotions, if you can’t have empathy and effective relationships, then no matter how smart you are, you are not going to get very far.” ~Daniel Goleman
Certain leadership qualities hold a lot of influence and power. Three vital ones are self-awareness, social awareness, and resiliency.
Each one has a life of its own and either makes or breaks leaders! Here we illustrate specific examples at the workplace. We've included real-life challenges and EQ techniques to practice so that you can hit your target of being the authentic leader that you're aiming for!
A former boss of mine used to get short-tempered with our team any time we received negative client feedback. His behavior put everyone on edge, which negatively affected our work—the exact opposite of what he wanted.
Deep Dive: "27 Best Ways to Raised Emotional Intelligence in the Workplace."
A friend of mine recently told me how her supervisor helped her save her job. You see, she had just returned to work after two and a half years of being a stay-at-home mom, and she found it stressful. She thought the solution was to quit.
Luckily, her supervisor noticed that she seemed stressed and invited her to have a candid conversation about her work. Presenting the situation to their district manager and business owner, they each took the time to listen to my friend and made her realize she mattered. She decided to stay.
Sheldon Yellen, CEO of BEFOR Holdings, Inc., is another example of a socially aware leader. When his brother-in-law hired him in 1985, he wanted to ensure that the employees didn’t think he was getting special treatment. So, to build a relationship with the employees, he began writing a birthday card for each employee to show his gratitude for their contributions. It worked so well that he now writes 9,200 cards annually.
Emotionally intelligent leaders are resilient decision-makers and problem-solvers. They manage stress well, adapt to any environment, and set healthy boundaries. They are also highly empathetic and people-focused.
Take the case of one of my clients; we’ll call her Paige. Paige is a director of operations managing dozens of projects and people at any given time, and the end of the year is always crunch time. In her first year, she struggled to juggle deadlines and holiday schedules with her teams. She felt she only had time for knee-jerk reactions, which tended to snowball into bigger problems with productivity and morale. And this crisis management style infringed on employees' holiday plans with their families.
The next year, she prepared herself and her teams. Months in advance, she reflected on her pain points and asked her teams to do the same. Then together, they created new best practices that helped them manage project expectations, reduce stress, and ensure that no one’s holidays were ruined by unnecessary stress. This forethought is leading instead of reacting.
For an in-depth look at ways to increase emotional intelligence in the workplace, check out our article: "27 Best Ways to Raise Emotional Intelligence in the Workplace."
Related reading: "Why Emotional Intelligence Is Crucial in Business Today"
When my children were young, one of my favorite Walt Disney movies was Finding Nemo and the refrain by Dory, “Just keep swimming.” When things get tough, it’s great advice.
Sometimes, the most critical thing we can do as leaders or when running a business is to just keep going.
Staying power is part of resiliency. Keep yourself encouraged.
Emotional intelligence, just like leadership itself, is a skill, and it can be learned and mastered. If you don’t want to make the journey alone, Heartmanity for Business is here to help. Our executive coaching and leadership training will give you and your team the tools you need to be successful.
Build greater emotional intelligence with the online emotional intelligence course!